Privacy Policy
- Introduction
1.1. We respect the privacy rights of our website visitors and acknowledge the importance of protecting the information collected about them. This Privacy Policy describes how the First Party (hereinafter referred to as “the Website” or “We” or “Us”) protects your privacy when you use the Website.
1.2. By accessing or using the Website’s services, you agree to be bound by the Privacy Policy outlined here, which is an integral part of the Website’s Terms and Conditions. If you do not agree to every aspect of the Privacy Policy outlined below, you may not use the Website and its services.
2. Scope of Privacy
2.1. This policy applies to personal information collected through the services provided by the Website.
2.2. This Privacy Policy does not apply to any third-party websites, services, or applications, even if accessed through the services of this Website. We bear no responsibility for any personal information you may provide to a third party via our website.
3. Collection of Personal Information
3.1. Information You Provide Directly to Us
You may provide us with your personal information when you use our services, including when you register an account on the Website, search for or place orders through our services, contact us for inquiries, or access our services. This information may include:
3.1.1. User Profile: We collect profile information associated with your account. This includes information such as your name, email address, and phone number.
3.1.2. Order Details: When you place an order through our services, we collect information related to that order. This may include information such as your first name, last name, full address (street, district, city), order details (service name, service type), date and time of the order, and the total amount.
3.1.3. Payment Information: When using electronic payment, we will provide the credit card information used for payment to third-party payment service providers. We will only use this information in connection with the financial transaction and will not store, retain, or share this information with other parties except as necessary to complete the financial transaction or comply with applicable law.
3.2. Information You Provide to Us When You Communicate with Us
When you use our services and the Website, and communicate with us via email, phone, or text messages, we may automatically collect and store certain information about you and the activity you participated in, for example: your name and contact information, your order details, information you voluntarily provide to us, the nature and purpose of your communications, and the actions we took in response to your request or inquiry.
3.3. Automatically Collected Information
We may automatically collect and store certain information about you and your device when you access or use our website and services. This information may include:
3.3.1. Technical Information: We collect information related to your activity on our website and may include information related to your browser and operating system, Internet Protocol (IP) address, unique device identifiers, and other information such as your device type.
3.3.2. Website Usage Information: We collect information to better understand customer traffic patterns and website usage. This may include the web page you were visiting before coming to our site, the pages or features of our site you browsed to inform us which part of our site and services you visit and how much time you spend there.
3.3.3. Website Preferences: We collect information about your preferences to make your use of the Website more productive through the use of cookies.
3.4. Information from Other Sources and Third Parties
We may collect or receive personal information about you from other sources. This may include:
3.4.1. Social Network Information: We may receive information about you from other services. For example, we receive certain information from Facebook or others when you use the services to log in to the Website.
3.4.2. Partner Information: Advertisers, developers, publishers, affiliates, and other third parties may also share information with us. We may use this information to help target or measure the performance of advertisements.
3.4.3. Cookie Information: Cookies allow a web server to transfer data to a computer or device for the purpose of record-keeping and other purposes. If you do not want information collected through the use of cookies, you can turn off or disable the use of cookies. For more information about our use of cookies, please refer to our Cookie Policy.
3.5. Other Information
We may also collect the following information while you use our services, such as: gender, age, date of birth, place of birth, residence registration, physical address, phone number (work and mobile), marital status information, and other similar information that you provide to us by filling out forms available on the Website or by communicating with us via phone, email, or any other means.
4. Use of Personal Information
The First Party may use your data for the following purposes:
4.1. To provide you with information, offers, or services that you request from us or that we feel may interest you, where you have consented to be contacted for these purposes and intentions.
4.2. To maintain, improve, develop, and protect our website and services, and to monitor and prevent fraud.
4.3. To manage the Website, monitor its use, and diagnose problems with it.
4.4. To analyze data and improve our content and services.
4.5. To process your orders, financial transactions, and other payment methods for services.
4.6. To provide support services, communicate with you, and respond to your inquiries.
4.7. For promotional and informational purposes, and to conduct market research and studies.
4.8. To investigate a suspected violation of our terms and conditions, or any other illegal activity.
4.9. To fulfill our obligations arising from any contracts concluded between you and our platform partners.
4.10. To inform you of changes to our services or terms and conditions.
4.11. For any other reason we deem necessary to enhance your experience on the Website.
5. Sharing Personal Information
We are committed to maintaining the confidentiality and privacy of your personal information, as information about our customers is an important part of our business. However, we may share your personal information – as necessary – for the following purposes:
5.1. To comply with and respond to applicable laws or regulations, legal or governmental procedures and claims, or to comply with a court order, subpoena, search warrant, law enforcement request, or similar legal proceedings, or to protect our legal rights.
5.2. To enforce our terms and any other applicable terms and policies, including for the purposes of investigations into potential violations or suspected breach of terms and conditions, fraud, intellectual property infringement, or any other activity that may be illegal or expose us to legal liability.
5.3. To protect our rights, privacy, property, or the safety of our users or our website, and to detect, prevent, handle, and investigate fraud, security issues, legal issues, and technical malfunctions, and to protect the rights, property, or safety of our users or others. This includes exchanging information with other companies and organizations for various reasons, such as fraud protection and credit risk reduction.
5.4. To Business Partners: We may share your personal information with our partners with whom we provide services, to facilitate the ordering process and fulfill orders.
5.5. For Marketing and Promotional Purposes: When we share information about users with third parties, such as advertisers or partners, like those of our business partners and online advertisers. This can include other services, such as marketing and promotion provided by business partners, or through various channels, including but not limited to emails, push notifications, phone messages, and in-site messages. Please be aware that we do not control the media policies or practices of these third parties, and you should review their policies to understand their practices.
5.6. Other Business Operations: To provide you with our services, we may engage our affiliates and/or non-affiliated service providers (e.g., marketing companies, payment processors for online transaction processing, etc.).
- Legal Disclosure of Personal Information Use
In the event of any transition or change in our business, such as a merger or acquisition by another company, or the sale of all or part of the assets, the account and user information will be part of this process.
- Duration of Personal Information Retention
7.1. We will retain some of your personal information associated with your account in our archive as long as you remain a user of the Website’s services, including for internal analysis purposes, to enhance security, or to improve the functionality of our services.
7.2. We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, and we use it to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and legal policies. We also retain your personal information for as long as we deem appropriate to provide services to you and others and in compliance with our legal duties. If you do not wish for us to continue using your personal information or providing you with our services, you can request us to delete and remove your personal information and close your account if possible.
7.3. Please note that we will retain information for suspended or deleted accounts as required by our legitimate business interests in order to comply with the law, prevent fraud, resolve disputes, assist in investigations, enforce terms and conditions, and take any other actions permitted by law. Information will be handled in accordance with our Privacy Policy.
8. Information and Website Security and Safety Assurance
8.1. We have implemented security, administrative, technical, and physical controls designed to protect the Website and services. However, no internet activity is completely secure or error-free. While we strive to protect your information, we cannot guarantee that your personal information will be completely secure. Please consider this when disclosing any information to the Website.
8.2. To prevent or detect fraud, misuse, and illegal use, violations of our terms and conditions, and to comply with international laws.
8.3. For general research and analysis purposes.
8.4. To understand customer behavior or preferences. For example, we may use information about how website visitors search for and browse services to better understand how to organize and present service offerings.
- Protecting and Managing Your Personal Information
9.1. We use a variety of security measures, including encryption and authentication tools, to maintain the integrity of your personal data so that only a limited number of individuals with special access rights to these systems can access it.
9.2. We urge you to take all precautions to protect your information when you are online, or when you communicate with us and others through the internet, by changing your passwords, using a combination of letters and numbers, and ensuring you use a secure browser.
9.3. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), or if you suspect that someone else is using your account, please notify us immediately by contacting us as described in the “Contact Us” section.
- Marketing Communications
If you have provided us with your information to receive updates from us or to receive information about products, or support requests, we may send you marketing messages via email. Please note that we do not sell or rent your personal information to third parties for their own marketing purposes without your express consent. We may collect and use your information to improve and personalize our services, content, and advertisements. If you do not wish to receive marketing communications from us by email or participate in our ad personalization programs, you can unsubscribe from these messages at any time by clicking the unsubscribe link at the bottom of each message, or by contacting us by phone and informing us of your desire not to receive communications and messages that include marketing offers.
11. Social Media
We may integrate certain external social networking platforms (such as Facebook, Twitter, Instagram, YouTube, and others) into our services (including allowing users to interact with others and share certain content and information on social media platforms). When you access our website through these platforms, we may receive information about you or your browser may create a direct connection with the servers of our website and services, and this Privacy Policy also applies to that information. In addition, some social media providers we use on our website have their own privacy policies, and by using these social networks, you agree to the privacy policies and terms of use of these third parties.
12. Application Notifications
When you use our applications on Google Play or the Apple App Store, the First Party may occasionally send you notifications through the application. You can choose at any time not to receive these types of communications by changing the settings on your mobile device. Upon approval and use of the application, the First Party may also collect precise geographical location information. You can opt out of this collection by changing the settings on your mobile device.
13. Advertising Our Partners
We may use remarketing services to advertise our platform partners on other third-party websites after you visit our services. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our services.
14. Service Providers
We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use this information for any other purpose.
15. Analytics
We may use third-party service providers to monitor and analyze the use of our services.
- Links to Other Websites
16.1. Our services may contain links, advertisements, and content for other third-party websites that we do not operate. If you click on a third-party advertisement or link, you will be directed to the third-party website, and any personal data you provide will not be subject to this policy. We strongly advise you to review the Privacy Policy of every site you visit. We do not control and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
16.2. Our website contains links to social networks and other websites. If you click on any of these links, you will be directed to that third-party website. The fact that we link to a third-party website does not constitute an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices.
16.3. These other websites may also place their own cookies or other files on your device, collect data, or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit. We do not exercise any control over third-party websites.
17. Data Breach
17.1. In the event we become aware that the Website has been compromised securely or that personal information has been disclosed to other parties as a result of external activity, including electronic security attacks or fraud, we reserve the right to take appropriate measures such as investigation, reporting, notifying responsible legal authorities, and cooperating with them.
17.2. In the event of a data breach, we will make reasonable efforts to notify affected users if we believe there is a risk to the user as a result of such breach, and we will notify them via email or by posting messages on the Website.
18. Your Rights Regarding Personal Information
18.1. We are committed to protecting your privacy rights, and you have the following rights unless otherwise provided by local law:
18.1.1. The right to request access to the personal information we hold about you or have previously provided to us.
18.1.2. The right to correct and update your information if it is inaccurate or incomplete.
18.1.3. The right to object to or restrict or prevent the processing of your personal information.
18.1.4. The right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format.
18.1.5. The right to withdraw your consent regarding our use of your personal information.
18.1.6. The right to lodge a complaint with a data protection authority.
18.2. If you wish to exercise your rights or if you have any inquiries about the data we hold or use, you can contact us at info@aljoritravel.com. Please note that we may request verification of your identity before responding to such requests, and that we may not be able to provide the service without certain necessary data.
19. How to Manage Your Privacy?
19.1. You have a significant role in protecting your personal information and data, and you can do the following:
19.1.1. View, control, or modify your personally identifiable information through your account and your interactions with the Website for display purposes, and in some cases, update your information.
19.1.2. Opt out of receiving future marketing communications from us at any time by modifying your customer communication preferences through the unsubscribe link in email communications.
19.1.3. Choose how to handle “cookies” and other tracking technologies.
19.1.4. Do not disclose your password or account information to anyone else.
19.1.5. Always log out at the end of your session, especially if you are using someone else’s computer or in public internet locations.
19.2. The First Party assumes no responsibility for any actions resulting from others’ access to your information due to your failure to maintain the confidentiality of your personal information.
20. Cookie Policy
When you visit our website, it saves cookies in your browser. These are small text files that the website or service provider stores on your device (computer, tablet, or smartphone) via your browser, which allows the website’s or service provider’s systems to recognize your browser and obtain and remember certain information.
20.1. Use of Cookie Information
Cookie information is used for the following purposes:
20.1.1. To identify your device when you return to visit the Website again.
20.1.2. To collect general data about website traffic volume and interactions on the Website so that we can offer better experiences and tools on the Website in the future.
20.1.3. To help us understand your preferences based on your current or past activity on the Website, which enables us to improve our services to you, and to help you get services faster according to your previous preferences.
20.1.4. To improve, manage, and analyze website usage.
20.2. Disabling Cookies
20.2.1. If you disable or turn off cookies, some features will stop working, and some features that make your experience on the Website more efficient will not function as they should.
20.2.2. The Website does not disclose user or visitor cookies to any other party except those mentioned in the Privacy Policy, unless a judicial action is required, such as a search warrant, court order, or legal order.
20.3. Third-Party Cookies
Third-party cookies may be placed by services that appear on a third-party website. We have no control over these files. For example, they may be cookies placed by Google, Facebook, or Twitter. For more information about third-party cookies, we suggest you visit the websites of these third parties.
- Changes to the Privacy Policy
21.1. Please review this policy regularly for the latest version, as the First Party reserves the right from time to time, at its sole discretion, to make changes or updates to this Privacy Policy at any time. When any material changes are made, we will publish the current version of this policy on the Website and update the “Effective Date,” and we may, where appropriate, notify you of changes via email.
21.2. We recommend that you review this policy regularly to stay informed of any changes.